ji29 Casino Privacy Policy

1. Introduction

ji29 ("ji29," "we," "us," "our") is committed to protecting the privacy and personal data of all players, visitors, and users of the ji29 platform accessible at ji29.vip. This Privacy Policy ("Policy") describes how ji29 collects, uses, stores, discloses, and protects personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines.

By registering an account on ji29, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the ji29 platform.

2. Data Controller

ji29 acts as the personal information controller in respect of personal data collected and processed through the ji29 platform. ji29 determines the purposes and means of processing personal data held on the Platform. The Data Protection Officer (DPO) can be contacted as described in Section 14 of this Policy.

3. Personal Data We Collect

ji29 may collect the following categories of personal data, depending on the nature of your interaction with the Platform:

3.1 Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification number (e.g., SSS number, PhilHealth number, passport number, driver's licence number) as required for KYC verification.

3.2 Contact Data: Philippine mobile number, email address, and residential address.

3.3 Financial Data: GCash account number or Maya account linked to your ji29 wallet, bank account details where applicable (BPI, BDO, Metrobank), transaction amounts, deposit history, and withdrawal records. ji29 does not store full credit card or debit card numbers.

3.4 Gaming Data: Game sessions played, bet amounts, win and loss records, bonus usage, and session duration data. This data is used for regulatory compliance, responsible gaming monitoring, and platform improvement.

3.5 Technical Data: IP address, browser type and version, device type and model, operating system, time zone, referring URL, and pages visited on the Platform. This data is collected automatically via server logs and cookies.

3.6 KYC Documents: Photographs of government-issued identification documents and selfie verification images submitted as part of the identity verification process.

3.7 Communications Data: Records of your communications with ji29's support team via live chat or email, including the content of messages, timestamps, and resolution outcomes.

4. How We Collect Personal Data

ji29 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
• Automatically — through cookies, server logs, and similar tracking technologies when you access and navigate the ji29 platform. See Section 10 for details on cookies.
• From payment processors — transaction confirmation data from GCash, Maya, and partner banks when you process deposits and withdrawals through the Platform.
• From identity verification services — third-party KYC service providers may return verification status, document validity indicators, and risk flags to ji29 as part of the identity verification process.

5. Purposes of Processing

ji29 processes your personal data for the following purposes:

• Creating and managing your ji29 account, including authentication and access control.
• Verifying your identity and age (21+) in compliance with PAGCOR regulations and anti-money laundering requirements.
• Processing deposits and withdrawals via GCash, Maya, and partner banking channels.
• Administering bonuses, promotions, and loyalty programmes.
• Providing customer support and resolving disputes.
• Detecting and preventing fraud, money laundering, underage gaming, and other prohibited activities.
• Complying with applicable Philippine laws, PAGCOR regulations, and court orders.
• Monitoring gaming patterns to support responsible gaming tools and interventions.
• Improving Platform performance, game library, and user experience through aggregated analytics.
• Sending transactional communications (deposit confirmations, withdrawal updates, security alerts) to your registered mobile number or email address.
• Sending promotional communications, where you have provided consent or where permitted under applicable law.

6. Legal Basis for Processing

ji29 relies on the following legal bases for processing personal data under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contractual obligations to you as a registered ji29 player, including account management, payment processing, and gaming access.
• Legal obligation: Processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications, where consent has been obtained and not subsequently withdrawn.

7. Sharing Your Personal Data

ji29 does not sell, rent, or trade your personal data to third parties. ji29 may share your personal data with the following categories of recipients only to the extent necessary:

• Payment processors: GCash (G-Xchange, Inc.), PayMaya Philippines, BPI, BDO, Metrobank, and other payment partners, for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Third-party service providers engaged to assist with document verification and identity authentication.
• Game software providers: Licensed game content providers whose games are offered on the ji29 platform may receive limited technical data necessary for game functionality.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other government authorities, in response to lawful requests, orders, or regulatory reporting obligations.
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to strict confidentiality obligations.

All third-party processors engaged by ji29 are required to implement appropriate data protection measures and are contractually prohibited from using personal data for any purpose beyond the specific service they are engaged to provide.

8. Data Retention

ji29 retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal retention obligations. Specifically:

• Account data and transaction records are retained for a minimum of five (5) years after account closure, in accordance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• KYC documents are retained for five (5) years following the end of the customer relationship, consistent with AMLC reporting obligations.
• Support communications are retained for two (2) years from the date of the relevant interaction.
• Technical and log data is retained for twelve (12) months unless a longer period is required for a pending investigation or legal proceeding.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with ji29's data disposal procedures.

9. Security Measures

ji29 implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and ji29 servers.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• One-way cryptographic hashing of all account passwords.
• OTP-based multi-factor authentication for account access and sensitive account changes.
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need.
• Regular security assessments and vulnerability monitoring of Platform infrastructure.

While ji29 employs robust security measures, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying ji29 immediately if you suspect unauthorised access to your account.

10. Cookies and Tracking Technologies

ji29 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device when you access the Platform. ji29 uses the following types of cookies:

• Strictly necessary cookies: Required for the Platform to function, including session management, login authentication, and security. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to understand how players interact with the Platform, including pages visited, session duration, and error events. Data is collected in aggregated, anonymised form.
• Functional cookies: Used to remember your preferences such as language settings and game display options.

You may control non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain Platform features.

11. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ji29:

• Right to be informed: The right to know that ji29 is collecting your personal data and the purposes for which it is being processed.
• Right of access: The right to request a copy of the personal data ji29 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to ji29's legal retention obligations under PAGCOR and AMLC regulations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, contact the ji29 Data Protection Officer using the details in Section 14. ji29 will respond to data subject requests within thirty (30) days of receipt.

12. Children and Minors

ji29 is strictly a 21+ platform. ji29 does not knowingly collect personal data from individuals under 21 years of age. Registration requires confirmation of age, and identity verification (KYC) is conducted to enforce this requirement. If ji29 discovers that personal data has been collected from a person under 21 years of age, the relevant account will be immediately closed, any balance forfeited in accordance with the Terms & Conditions, and the personal data deleted in accordance with this Policy.

13. Changes to This Privacy Policy

ji29 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. Material changes will be communicated to registered players via the mobile number or email address on file before taking effect. The effective date at the top of this Policy indicates when the most recent version was published. Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Policy.

14. Contact the Data Protection Officer

For any questions, requests, or concerns relating to this Privacy Policy or the processing of your personal data by ji29, please contact our Data Protection Officer:

For unresolved privacy complaints, you may also contact the National Privacy Commission of the Philippines at privacy.gov.ph (reference only — not a clickable link per ji29 site policy).